CCE- Logistics

Process / LOB: Logistics

Job:  Customer Care Executive 

Location:  Gurgaon

Reporting to:  Team Leader

PRINCIPAL RESPONSIBILITIES :
  • Handling the inbound calls.
  • Builds a fruitful and cherishing relationship with the client.
  • Follows up on customer inquiries and research to assure satisfactory completion.
  • Responsible to maintain the timelines for each call.
  • Maintains and updates customer profiles.
  • Coordinate with the vendor & update the client accordingly.
  • Follows up with the clients for any special requirements.
  • Maintenance of customer complaints.
  • Customer feedback & surveys.
  • Highlight customer issues to the concerned authorities.
CRITICAL SKILLS REQUIRED:
  • Fresher can apply.
  • An undergraduate can apply but graduate will be preferred.
  • Relevant field experience will be preferred.
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • Ability to handle stressful situations
  • Willingness to work in a 24×7 environment and rotational shifts.
  • Excellent team work and ability to work in distributed delivery environment 

CANDIDATE SPECIFICATION: 
  • Graduate or graduate equivalent.
  • Fresher can apply.
  • Call Centre background would be preferred.
  • Good Communication & Thought process is mandated.
  • Emotional intelligence.
  • Experience in a call center environment
Job Type: Full Time
Job Location: Gurgaon

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