Customer Delight Executive – Food

Process / LOB: Chat

Job:  Customer Delight Executive (Non-Voice -Chat Process)

Location:  Gurgaon

Reporting to: Team Leader

PRINCIPAL RESPONSIBILITIES :
  • Responsible for providing chat support for customers on pre-orders and post order service.
  • Performs work in accordance with standardized policies and procedures.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires a strong analytical ability to resolve complex issues in addition to effective written skills
  • such as quality, productivity, first contact resolution, and attendance 
  • Follows up with the clients for any special requirements.
  • Maintenance of customer complaints.
  • Customer feedback & surveys.
  • Highlight customer issues to the concern authorities.
CRITICAL SKILLS REQUIRED:
  • Knowledge of customer service principles and practices
  • Problem-solving ability.
  • Customer focused & service oriented.
  • Good Command on verbal & written English 
  • Willingness to work in shifts (Flexible to work in 24 x 7 environment).
  • Passionate and Good command over English Language, ability to effectively communicate information in the written format then you at the Right place! We are on the lookout for a customer advocate like no other. Someone who can express themselves effortlessly and effectively in English
  • Demonstrated effective, clear and professional written and oral communication and attention to detail.
  • Ability to embrace constant change with flexibility.
  • Schedule flexibility to work at weekends.
  • Relevant field experience will be preferred.
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • A versant score of 6+
  • Excellent teamwork and ability to work in a distributed delivery environment.
CANDIDATE SPECIFICATION:
  • Any Graduate / Post Graduate.
  • Fresher and Experience Candidate may Apply.
  • Should be comfortable with Inbound.
  • Must be flexible working in shifts.
  • Agents should possess grammatically correct communication skills in written and Verbal English.
  • Should be proactive and with customer service approach.
Job Type: Full Time
Job Location: Gurgaon

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