Executive – Partner Delight

Process / LOB: Food

Job:  Executive – Partner Delight

Location:  Bangalore

Reporting to:  Team Leader

PRINCIPAL RESPONSIBILITIES:
  • Provides prompt, efficient and high-quality service to Swiggy restaurants (partners) through email & phone.
  • Demonstrates ownership of every Partner interaction to achieve successful first-time resolution on all contacts 
  • Works with multiple technology applications and features to resolve Partner contacts.
  • Demonstrates the ability to work independently while using departmental resources, policies, and procedures
  •  Maintains high-performance metrics such as quality, productivity, first contact resolution, and attendance 
  • Follows up with the clients for any special requirements.
  • Maintenance of customer complaints.
  • Customer feedback & surveys.
  • Highlight customer issues to the concerned authorities.
CRITICAL SKILLS REQUIRED:
  • Demonstrated effective, clear and professional written and oral communication and attention to detail.
  • Ability to embrace constant change with flexibility.
  • Schedule flexibility to work at weekends.
  • Intermediate MS Office applications specifically Excel (preferably).
  • Bilingual English/Hindi with 90% proficiency in both languages, third language proficiency is a must.
  • Relevant field experience will be preferred.
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • A versant score of 4+
  • Willingness to work in 24×7 (22 hours currently) environment and rotational shifts.
  • Excellent teamwork and ability to work in a distributed delivery environment.
  • Should be proactive and with customer service approach.

CANDIDATE SPECIFICATION: 
  • Any Graduate / Post Graduate.
  • Fresher and Experience Candidate may Apply.
  • Should be comfortable with Inbound.
  • Must be flexible working in shifts.
  • Agents should possess grammatically correct communication skills in written and Verbal English.
  • Should be proactive and with customer service approach.
Job Type: Full Time
Job Location: Bangalore

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