Executive – Partner Delight

Process / LOB: Swiggy

Job: Executive – Partner Delight

Location: Bangalore,

Reporting to: Team Leader

PRINCIPAL RESPONSIBILITIES :
  • Provides prompt, efficient and high-quality service to Swiggy restaurants (partners) through email & phone.
  • Demonstrates ownership of every Partner interaction to achieve successful first-time resolution on all contacts
  • Works with multiple technology applications and features to resolve Partner contacts.
  • Demonstrates the ability to work independently while using departmental resources, policies, and procedures
  • Maintains high-performance metrics such as quality, productivity, first contact resolution, and attendance
  • Follows up with the clients for any special requirements.
  • Maintenance of customer complaints.
  • Customer feedback & surveys.
  • Highlight customer issues to the concern authorities.
CRITICAL SKILLS REQUIRED:
  • Demonstrated effective, clear and professional written and oral communication and attention to detail.
  • Ability to embrace constant change with flexibility.
  • Schedule flexibility to work at weekends.
  • Intermediate MS Office applications specifically Excel (preferably).
  • Bilingual English/Hindi with 90% proficiency in both languages, third language proficiency is a must.
  • Relevant field experience will be preferred.
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • Versant score of 4+
  • Willingness to work in 24×7 (22 hours currently) environment and rotational shifts.
  • Excellent team work and ability to work in a distributed delivery environment.
  • Should be proactive and with a customer service approach.

CANDIDATE SPECIFICATION
  • Any Graduate / Post Graduate.
  • Fresher and Experience Candidate may Apply.
  • Should be comfortable with Inbound.
  • Must be flexible working in shifts.
  • Agents should possess grammatically correct communication skills in written and Verbal English.
  • Should be proactive and with a customer service approach.
Job Type: Full Time
Job Location: Bangalore

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