Travel Executive

Process / LOB: Travel

Job: Travel Executive

Location: Gurgaon

Reporting to: Team Leader

PRINCIPAL RESPONSIBILITIES :
  • Handling the inbound calls ( Related to hotel booking, Flight, Car) & customer queries.
  • Builds a fruitful and cherishing relationship with the client.
  • Follows up on customer inquiries and research to assure satisfactory completion.
  • Remains updated on changes in the Airline industry, facts, policies, procedures, and product offerings.
  • Provides updates on client’s bookings.
  • Design & suggest appropriate routings/airlines and fares to clients.
  • Responsible to maintain the timelines for each call.
  • Maintains and updates customer profiles.
  • Works closely with the Tour operators/suppliers/Airlines and build up one to one relationship.
  • Follows up with the clients for any special requirements.
  • Assist with training and identify training needs within the group and provide feedback.
  • Handling customer inquiries & comments.
  • Maintenance/Checking of lead conversions.
  • Maintenance of customer complaints.
  • Customer feedback & surveys.
  • Highlight customer issues to the concern authorities.
CRITICAL SKILLS REQUIRED:
  • Customer Service Skills
  • Knowledge of the GDS (Amadeus/ Galileo) would be an advantage.
  • Knowledge of Customer Procedures / Policies
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • Basic knowledge of travel background.
  • Ability to handle stressful situations
  • Willingness to work in a 24×7 environment and rotational shifts.
  • Should be able to articulate with good customer service skills.
  • Excellent teamwork and ability to work in a distributed delivery environment 

CANDIDATE SPECIFICATION
  • Graduate or graduate equivalent.
  • Fresher can apply.
  • Gds Knowledge (Amadeus/ Galileo) would be an advantage.
  • Travel background would be preferred.
  • Good Communication & Thought process is mandated.
  • Emotional intelligence.
  • Experience in a call center environment


Job Category: Travel Executive
Job Type: Full Time
Job Location: Gurgaon

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