Team Leader

Process/LOB: Bajaj Capital

Job:    Team Leader

Location:   Gurgaon

Reporting to:   Assistant Manager

PRINCIPAL RESPONSIBILITIES :
  • Work direction and development for a team of executives (15-20 in number).
  • Monitor schedule adherence of the executives and advise the leadership team of issues negatively impacting service levels.
  • Assist Managers in Sales Strategy Development.
  • Keep Informed of New Products and Services.
  • Delegate Tasks and Set Deadlines.
  • Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes.
  • Provide performance feedback to the executives & Set Sales Targets and Motivate Sales Team.
  • Assist with training and identify training needs within the group and provide feedback.
  • Mentor and assist new hires,
  • Act as a central point of contact to reporting & escalating system issues to technology & the leadership.
  • Sales Reports.
CRITICAL SKILLS REQUIRED:
  • Sales skills are mandate.
  • Knowledge of BFSI & Insurance.
  • Knowledge of the Products supported.
  • Knowledge of Customer Procedures / Policies
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
  • Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
  • Excellent analytical, problem-solving, decision-making and project management skills
  • Ability to drive results against SLA performance indicators
  • Ability to handle stressful situations
  • Willingness to work in 24×7 environment and rotational shifts
CANDIDATE SPECIFICATION
  • Graduate or graduate equivalent (B’com background is preferred).
  • Relevant product/process knowledge.
  • Sales oriented.
  • Min 1 years of relevant industry experience
  • Coaching and developing people
  • Managing change
  • Emotional intelligence
  • Proven ability to lead and motivate a service-oriented team in a fast paced environment
  • Experience in a call center environment
  • Excellent analytical, problem-solving, decision-making and project management skills
Job Category: Team Leader
Job Type: Full Time
Job Location: Gurgaon
Job Experience: 1+ year

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