BFSI

BFSI

Radical Minds offers a comprehensive range of BFSI Services over the whole range of banking and money related administrations to help get control over the expense of preparing exchanges attributable to expanded administrative necessities, to all the more likely handle volume spikes, and to utilize innovation and examination to take into account changed customer inclinations.

Services

Customer Service
Lead Generation
Online Sales
Technology Services
There has been a constant surge in digitisation of banking which  represents an enormous opportunity for companies operating in the BFSI segment to get closer to their customers (proactively understand and anticipate their needs).
We at Radical Minds help some of the leading retail banks and financial institutions transform their business operations, ensuring that they remain at the cutting edge of the industry, whilst delivering improved customer experiences through result-oriented services backed by workable solutions. We do this via below service offerings(s):
  • Voice( Inbound/Outbound)
  • Non Voice (Chat/ Email)
  • Banking and Financial Services Offerings
  • Insurance Offerings (Life / Non Life)
  • Managing CASA sourcing (Current/Saving Account)
  • Recovery collections
  • Early stage collections
  • KYC Process

 

With our comprehensive BPO service offerings, banks and insurance companies can benefit from:

 

  • Improved efficiency and enhanced customer experience
  • Improved satisfaction and encouraged renewals and referrals and reducing churn

Other Services

  • Customer Service
  • Digital (Online closers)
  • Compliance
  • Renewals
  • Happy calling
  • Welcome call
  • Ops punching
  • Cancellation
  • Complaints