E-Commerce

E-Commerce

Gone are the days when outsourcing was just restricted to logistics. Today, outsourcing can provide a lot more than ever. E-commerce has become not only necessary but also means for driving greater traffic and best customer service. For creating or developing a good e-commerce experience for generating huge traffic on your e-commerce portal, you need an expert and no company will be better than Radical Minds.

Services

Backend
Customer Service
We enable e-commerce organizations to stay connected with customers, leveraging our expertise in customer service to gain cost and process efficiencies through outsourcing, and improve customer satisfaction and retention.We do this via below service offerings(s):
  • Merchant activation
  • Merchant On-boarding
  • Voice( Inbound/Outbound)
  • Non Voice (Chat/ Email)
  • Customer Services
  • Telemarketing
  • Customer Acquisition
  • Merchant Acquisition
  • E sales process
  • Up Sell and Cross Sell of Promotions

 

Clients can benefit from:

  • Online retail presence management
  • Virtual Customer Experience
  • Higher levels of customer engagement