Technology & Information Security Compliance

Technology & Information Security Compliance

Multi-site Dialler Architecture World Class NOC to manage IT Infrastructure
VoIP Telephony System Network Management System
Disaster Recovery & BCP in place Alarms & Fault Management system
Tier 3 Data Centre MIS Reporting
Remote Secure Access to Troubleshooting Multisite equipment full redundancy
24×7 Support at all locations Policy, procedures in place to adhere to security compliance

Touch- Blended Dialer & Unified CRM Platform

Touch is RME’s Unified CRM Platform with integrated Business Intelligence Tools that enable clients –

  • Auto rostering (historical & forecasting data)
  • Skill based routing
  • Screen recording, call/screen barge-in
  • Remote monitoring.
  • Extensive Reporting features and
  • API integration which ensures seamless integration with any other CTI platform.