Telecom

Telecom [Query management, Complaint Management , C-Sat, Activation, Technology Services]

Voice Calls (inbound & Outbound) | Chat & Emails | Backend Services

There has been a drastic shift in the telecom industry from voice to data. Companies need to focus on catering to growing demand for connectivity, tackling security issues and innovate offerings for the latest products and services.
Our job as their outsourcing partner is to ensure key processes are delivering efficiencies, leaving our clients to concentrate on building and delivering on their core capabilities.

  • Voice( Inbound/Outbound)
  • Non Voice (Chat/ Email)
  • Complaint management
  • Analytics

Our clients can benefit from:

  • Effective manpower rostering with the help automated tools
  • Effective C-Sat management and decrease in customer repeat calls
  • Running a cost effective operation