Swiggy is a food ordering and delivery company based out of Bangalore, India. Swiggy was inspired by the thought of providing a complete food ordering and delivery solution from the best neighborhood restaurants to the urban foodie. A single window for ordering from a wide range of restaurants, we have our own exclusive fleet of delivery personnel to pick up orders from restaurants and deliver it to customers. Having our own fleet gives us the flexibility to offer customers a no minimum order policy on any restaurant and accept online payments for all partner restaurants that we work with. Our delivery personnel carry one order at a time which ensures we get reliable and fast deliveries.
|Position Name||Customer Delight Executive (Voice Process)|
|Reports to||Team Leader|
|Educational Qualification||12th grade Passed/Diploma/ undergraduate/ Graduate (any stream)|
|Desired Candidate Profile||Passionate and Good command over English Language, ability to effectively communicate information in written format then you at the Right place! We are on the lookout for a customer advocate like no other. Someone who can express themselves effortlessly and effectively in English.|
|Knowledge of customer service principles and practicesProblem solving ability.Good typing speed (minimum 25 wpm with 90% accuracy)Customer service orientation.Spoken Hindi communication (Mandatory)Willingness to work in shifts (Flexible to work in 24 x 7 environment)|
|Key Responsibilities||Responsible for providing Voice support for customers on pre- order sand post order service.Performs work in accordance to standardized policies and procedures.Responsible for customer satisfaction through effective handling of customer problems.Work requires strong analytical ability to resolve complex issues in addition to effective Voice/written skills|