Continuous Innovation

Customer Centric Approach

Continous Innovation

Radical Minds don’t believe in Conventional Thinking

Radical Minds has given a task to its own people and management to challenge and overcome conventional thinking right from the start of its journey in 2010. In 2016 and within six years after its incorporation, Radical Minds had already made a mark as one of the best contact centers across the globe. Since then Radical Minds is getting awards year after year and has seen multi-fold growth. Now, Radical Minds is known as one of the most preferred and innovative organizations in its own domain.

Radical Minds view from Inside

2018, many industry veterans visited the Radical Minds office to see how Radical Minds works and how its management model supports innovative thoughts in the company. From the outside, the company successfully integrated multiple different competencies: IT engineering skills in software and intelligent-based expertise towards human assets. The outcome was that Radical Minds has built an unorthodox management model that is based on the following principles.

Go-ahead capabilities

The company’s ability to integrate, develop, and reorganize internal and external competencies in order to meet swiftly changing surroundings.

Continuous change

Radical Minds has been infused with a proactive approach to change. Delay, always makes a wrong mark.

Customer and people-centric approach

Being Customer and People-Centric is always a challenge for any organization. Radical Minds focuses on both so beautifully and has been a key point for the success of Radical Minds. Creativity never stops here.

Speed on Innovation

Continuous innovation must combine different forms of reason within the same organization. PCI Approach would do wonders but with open and innovative minds around it and that’s what Radical Minds do on daily basis.

80-20 Rule

Radical Minds believe the 80:20 rule gets applied everywhere as 80% of work gets directed by 20% of innovative thoughts. And the reason, Radical Minds keep pushing this to every single associate irrespective of their role and responsibilities.