01
Inbound customer service
Queries, bookings and complaints by voice, chat and email, through our inbound call center outsourcing.
7,000+ people in customer operations
6 delivery centers
32+ languages
Offices in India, UK and USA
7,000+ people in customer operations
6 delivery centers
32+ languages
Offices in India, UK and USA
What we do
Six services for the moments that matter to your customers.
Our call center solutions in India cover inbound, outbound, collections, back-office and
multilingual programmes.
02
Outbound telesales and lead generation
Follow-up, qualification and appointment setting, delivered as outbound call center services.
03
Collections and recovery
Overdue-account contact with scripts, escalation and daily reporting.
04
Back office and verification
Document checks, reconfirmation and queue management with defined accuracy measures.
05
WhatsApp, chat and email support
Written-channel queues, with SMS and WhatsApp workflows where approved.
06
Multilingual support
Hindi, Tamil, Telugu and 32+ languages in all; the core of our multilingual BPO services.
Industry experience
Your industry has its own customers. And its own demands.
Radical Minds runs AI-enabled customer service and sales operations for brands across India
Healthcare / diagnostics
Patient support, appointment handling, billing follow-up and back-office workflows for healthcare brands.
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BFSI / fintech
Collections, customer service, verification and back-office support for banking, payments and fintech brands.
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Foodtech
Order support, delivery follow-up and customer experience programmes for food delivery and restaurant brands.
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Ecommerce / D2C
Order support, returns, refunds and multilingual customer experience for ecommerce and direct-to-consumer brands.
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Manufacturing
Customer support, dealer support and back-office operations for manufacturing and industrial brands.
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Insurance
Claims support, policy queries and customer experience programmes for insurance and protection brands.
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Travel / hospitality
Claims support, policy queries and customer experience programmes for insurance and protection brands.
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Retail / consumer durables
Product support, warranty handling and customer experience for retail and consumer durables brands.
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Automotive / mobility
Claims support, policy queries and customer experience programmes for insurance and protection brands.
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Agritech
Customer support, farmer support and back-office operations for agritech and agriculture brands.
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Media / entertainment
Subscription support, content queries and customer experience for media and entertainment brands.
Learn moreCapabilities
Tell us what's going wrong. We'll build the team that fixes it.
Our contact center solutions in India run on these capabilities.
Customers repeat themselves across channels
Omnichannel call center
Voice, chat, email, SMS and WhatsApp handled in one place. Contact reasons tracked end to end.
Callers want their own language
Multilingual teams and routing
Customers directed to the right team or language, across 32+ languages.
Quality changes from shift to shift
Quality assurance and reporting
Calls and conversations reviewed against your checklist, with dashboards on the measures agreed for your programme.
Staffing never matches the volume
Workforce intelligence
Staffing and attendance tracked against volume, with teams that start from 20 seats.
Built in-house
Our own AI-enabled contact center platform.
Sister company RMT Engineering builds OptiML, an AI-enabled contact center platform for voice agents, CRM and quality management.
Auto dialer
CRM integrations
Speech analysis and chatbot
Awards and certifications
Recognised by the industry. Audited for your security.
Dr. APJ Abdul Kalam Inspiration Award 2024
Innovation in Contact Centre and Software Services of the Year
National Achievers Award 2022
Customer Choice in Contact Centre and IT Industry
Global Choice Award 2019
Fastest Growing and Best BPO Service Provider in India
How it works
From first call to go-live, in four steps.
Our contact center solutions in India run on these capabilities.
- 1
Share your requirement
Your processes, volumes and coverage hours.
- 2
Get a team plan
Team size, costs and a go-live timeline.
- 3
Governance set up
QA, reporting and escalation in place before go-live.
- 4
Go live
A dedicated team, from 20 seats.
Where we work
Delivered from India. Close to you in the UK and US.
Radical Minds Technologies Pvt. Ltd.
368, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122016
108, Udyog Vihar Phase I, Udyog Vihar, Sector 20, Gurugram, Haryana 122016
445, Udyog Vihar Phase V Rd, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016
Radical Minds Technologies Pvt. Ltd.
Krimson Square, 5th Floor, Above Vishal Mega Mart Roopena Agrahara, Hosur main road Bengaluru Karnataka – 560068
Radical Minds Technologies Pvt. Ltd.
Plot No. C-46, Sector 57 Noida Pincode: 201309
Radical Minds Technologies Pvt. Ltd.
D-2, Ground Floor, South Block, Empire Tower, Airoli, Navi Mumbai, Maharashtra-400708
Get Direction
Radical Minds Technologies Pvt. Ltd.
Suite 102, Oceanair House, 750-760, High Road, Leytonstone E11 3BB
Business Inquiry : +44 2081 579899
Radical Minds Technologies LLC.
43175 Amberleigh Farm Dr,
Ashburn, VA 20148
Business Inquiry : +1 (857) 465-7994
Led by Sanjoo Sharma (Founder and Managing Director), Stuti Gaekwad (Co-Founder and Executive Director) and Ramakrishna Murthi (Chief Operating Officer). Meet the leadership team
Start a conversation
Let's plan the right team for your customers.
Tell us your processes, volumes and languages, and our solutions team will send you a team plan with costs and a go-live timeline.
Questions buyers ask
Frequently asked questions.
Radical Minds is an India-based BPO and customer experience company that runs customer service, outbound sales, collections, back-office and written-channel support. In short, we deliver BPO services in India for domestic and international brands.
Managed engagements start from 20 seats.
We support 32+ languages, including Hindi, English, Tamil, Telugu and other regional Indian languages
Yes. Radical Minds holds ISO/IEC 27001:2022, ISO 9001:2015, PCI DSS, SOC 2 Type 2 and CMMI Level 5 certifications.
Yes. Most programmes run from our delivery centres, and we also run fully work-from-home teams.
Share your processes, volumes and coverage hours, and our solutions team will send a team plan with costs and a go-live timeline.