Help Desk Routing
Our Help Desk solution integrates with Exchange Server to generate automated tickets. The goal of Desk Routing is to ensure that every customer issue is addressed efficiently and effectively. This process is usually managed through a Help Desk software or a ticketing system, which automates the routing process based on predefined rules and priority levels.
When a customer submits a support request, the Help Desk Ticketing software will automatically categorize the issue and assign it to the appropriate team or agent. The routing process is guided by a set of rules and priorities that are established by the organization, such as the type of request, the urgency of the issue, the skills and availability of the support staff, and other factors.
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