Gurugram is where Radical Minds started in 2010, and it’s still our home. Our head office and three delivery centers are all in Udyog Vihar. From here, we run customer support, outbound sales, collections and back-office work for businesses across India and abroad. Teams start from 20 seats, and your proposal will say exactly which center runs your work and who’s responsible for what.
We take on the everyday work, and the important decisions stay with you. Before planning anything, we talk through your call volumes, languages, hours, system access and how quality will be measured. For banking and collections work, we also agree contact rules, what agents can and can’t do, and when things go to your team. Support is available in 32+ languages.
We answer customer questions, log complaints and follow up, all based on your products and policies. Anything that needs your team gets passed on quickly.
We handle document follow-ups, account servicing and collection calls for banks, NBFCs and fintechs, within the limits you set.
We agree a scorecard with you for accuracy, resolution and escalation. Reviews look at real calls and repeat mistakes, not just how fast calls were answered.
We start with the work your customers need done, then build the team around it. Before launch, both sides know exactly who handles what, from the first call to the final sign-off.
Phone, chat and back-office work all need different skills. Tell us your contact mix, call lengths, languages and busy hours, and we’ll plan the team around them. Your proposal shows which Gurugram center runs each process and which decisions stay with you.
Both sides name the people in charge. Before going live, we agree training sign-off, system access, how often you get reports and when issues get escalated. For collections, you approve the contact rules, scripts and how exceptions are handled, and settlements always stay with your team.
The Gurugram location details below provide a starting point for planning your delivery programme. The service agreement identifies the facility, processes, operating hours and team assigned to your work. Where another centre is involved, its responsibilities form part of the same delivery plan.
3 centers in Udyog Vihar
368, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122016
Get DirectionPhase I center108, Udyog Vihar Phase I, Sector 20, Gurugram, Haryana 122016
Get DirectionPhase V center445, Udyog Vihar Phase V Road, Sector 19, Gurugram, Haryana 122016
Get DirectionBusiness enquiries : +91-9958058594
Email : sales@radicalminds.in
Central landline : +91-124-4338383
Careers : +91-9599290073 | hiring@radicalminds.in
We list the types of calls and tasks we’ll handle, and what stays with your team.
We agree which Gurugram center runs your work, the team size, hours, system access and your escalation contacts.
Agents are trained on your policies, and we test everyday calls, complaints and tricky cases before going live.
We go live and review results, open cases and coaching needs with you regularly.
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Start a conversation
Tell us about your process, expected volumes, languages and hours. Teams start from 20 seats, and we’ll come back with a plan.