Process Security

Zero Data Breach till Date

Technology & information Security Compliance

Process Security
Process Security
Multi-site Dialler ArchitectureWorld Class NOC to manage IT Infrastructure
VoIP Telephony SystemNetwork Management System
Disaster Recovery & BCP in placeAlarms & Fault Management system
Tier 3 Data CentreMIS Reporting
Tier 3 Data CentreMIS Reporting
Remote Secure Access to TroubleshootingMultisite equipment full redundancy
24×7 Support at all locationsPolicy, procedures in place to adhere to security compliance
Continous Innovation

RM Touch- Blend Dialer and Unified CRM Platform

  • Auto rostering (historical & forecasting data)
  • Skill based routing
  • Screen recording, call/screen barge-in
  • Remote monitoring.
  • Extensive Reporting features and
  • API integration which ensures seamless integration with any other CTI platform.