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Process Security

Security and compliance built into every process

Technology & information Security Compliance

Process Security

Process Security
Multi-site Dialler ArchitectureWorld Class NOC to manage IT Infrastructure
VoIP Telephony SystemNetwork Management System
Disaster Recovery & BCP in placeAlarms & Fault Management system
Tier 3 Data CentreMIS Reporting
Remote Secure Access to TroubleshootingMultisite equipment full redundancy
24×7 Support at all locationsPolicy, procedures in place to adhere to security compliance

Certifications & Compliance

CertificationCertified byScopeCoverageValidity
ISO 9001:2015 (QMS) – GurgaonQRO Certification LLPInformation Technology Enabled Services, Business Process Outsourcing, Business Process Management / Contact Center service offerings, service and support deliveryGurugram (Plot 368 & Plot 108, Udyog Vihar)18 Mar 2026 – 17 Mar 2029
ISO 9001:2015 (QMS) – Noida & BengaluruQRO Certification LLPInformation Technology Enabled Services, Business Process Outsourcing, Business Process Management / Contact Center service offerings, service and support deliveryNoida (C-46, Sector-57) & Bengaluru (Krimson Square, Hosur Road)18 Mar 2026 – 17 Mar 2029
ISO/IEC 27001:2022 (ISMS)Eurocert Inspection LimitedInformation Technology Enabled Services / Business Process Outsourcing / Business Process Management / Contact CenterGurugram, Noida & Bengaluru30 Aug 2024 – 29 Aug 2027
PCI DSS 4.0.1 Level 1 – GurgaonGTIS – GlobalTech & InfoSec Pvt Ltd (QSA)Payment Card Industry Data Security Standard — Service ProviderGurugram (Plot 108, Udyog Vihar Phase 1)Validated 8 Sep 2025 – Expires 7 Sep 2026
PCI DSS 4.0.1 Level 1 – NoidaGTIS – GlobalTech & InfoSec Pvt Ltd (QSA)Payment Card Industry Data Security Standard — Service ProviderNoida (C-46, Sector-57)Validated 8 Sep 2025 – Expires 7 Sep 2026
SOC 2 Type IIEurocert Inspection LimitedIT & IT Enabled Services / BPO / BPM / Contact Center, product development, platform-based services & solution offerings over in-house and hosted data centers and cloud service providersGurugram, Noida & Bengaluru12 Aug 2024 – 11 Aug 2027
Continous Innovation

RM Touch- Contact Center Suite

  • Auto rostering (historical & forecasting data)
  • Skill based routing
  • Screen recording, call/screen barge-in
  • Remote monitoring.
  • Extensive Reporting features and
  • API integration which ensures seamless integration with any other CTI platform.