Knowledge Management
A knowledge management system is any kind of IT system that stores and retrieves knowledge to improve understanding, collaboration, and process alignment. Knowledge management systems can exist within organizations or teams, but they can also be used to center your knowledge base for your users or customers.
Knowledge Management system software covers a wide range of activities and processes, including knowledge creation, knowledge storage and retrieval, knowledge sharing and dissemination, and knowledge utilization. The process starts by identifying and capturing valuable knowledge, either through formal documentation or informal conversations and interactions among employees. This knowledge is then organized and stored in a manner that makes it easily accessible and retrievable.
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