Auto Attendant

Auto Attendant

Auto Attendant, also known as a virtual receptionist, is a voice-based phone system that automates the process of answering and routing incoming calls. It is a cost-effective solution that replaces the need for a physical receptionist, providing a professional greeting and routing callers to the desired department or extension.

It works by presenting callers with a menu of options, allowing them to choose the department they need to reach by pressing a number on their phone keypad. Auto Attendant phone systems then route the call to the selected extension, saving time and streamlining the call-handling process. This can significantly improve the customer experience, as callers can get the help they need quickly and efficiently.

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