Unified Agent Solution
Arm your agents to deliver customer support across channels like phone, email, chat, and social media platforms such as Facebook, Twitter, and much more from one place. The agent does not need to separately attend to all the different communication channels via multiple login screens. This improves agent productivity to serve a number of customer queries faster.
One of the key features of Unified Agent desktop solutions is its advanced routing and prioritization capabilities. This enables businesses to route inquiries to the most appropriate agent based on their skills and availability, ensuring that customers receive a quick and accurate response.
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