BPO

On call - fingertips Solutions

Make the right choice for BPO

The business workflow is the key for the BPO industry and choosing the right (Cloud Vs In-premise) solution always takes the business to next level.

Radical Minds ensures that no dots get missed while configuring the workflow process in a cost-efficient & robust solution for your business.

BPO Services in India

New Era Customer Service in BPO

World Class Features

World Class Features

Inbound and outbound features like Predictive Dialing, Intelligent IVR, CTI Integration, CRM Integration, Reports to match all requirements, routing algorithm, auto dialer, click-to-call, Monitoring on real-time and above all Dashboard to make the business information on single click make you different.

IntegrationCRM

Omnichannel

We understand that each customer needs a personalised experience and to achieve this, our platform gets integrated with world-class CRM with an Open API concept.

Omnichannel

Seamless Integration across platforms

We understand that each customer needs personalised experience and to achieve this, our platform gets integrated with world class CRM with Open API concept.

Empower Agents, Administrator & all stakeholders on single click

Information is the key to success and the Radical Minds platform ensures the same with a world-class platform, which provides all relevant information with a single click to avoid any data loss and customer dissatisfaction.

Enterprise-grade Features

Enterprise-grade Features

To stay on top of your contact centre operations, supercharge your call centre for BPO with extensive inbound and outbound features such as an IVR system, intelligent routing algorithm, automated dialers, click-to-call, CRM integration, real-time monitoring, extensive reports & dashboards.

Management and optimization of performance

Management and optimization of performance

Maintain control of your contact centre operations by utilizing flexible agent management features such as queue to user mapping to ensure that your agents are productive at all times. Supervisors can keep track of idle agents and shuffle them between queues to maximize their productivity.

Transform your Industry with a single, unified platform

Provide secure, personalised customer experiences and engage employees with an all-in-one solution

IVR

Interactive Voice Response is a technology that allows you to communicate with computer programs through the telephone.

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Computer Telephony Integration

Telephone systems and software that allow call integration with computer software applications

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Inbound Calling

Inbound Calling is a highly scalable business phone system that allows your company to be scalable too.

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Outbound Calling

Outbound Calling enables anyone to make high-quality outbound calls with artificial intelligence through phone, web, or API.

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Click to Call

Click to Call is a service that lets you place calls using your computer or your mobile phone.

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Cloud Telephony

Cloud Telephony is a hosted cloud based telephony platform for businesses to deliver world-class customer experience.

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CRM Integration

Achieve faster and better sales results using cross-sales, up-sell, or even cross-sell with our highly advanced CRM integration.

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Auto Predictive Dialer

Auto predictive dialer future provides an easy and affordable way to grow your business.

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Smart Routing

Smart Routing is a smart and robust routing algorithm that balances the need for fast response against the correct answers

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Toll Free Number Service

A toll-free number is a virtual number that customers can dial to reach a business anywhere across the nation.

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Chatbot

Chat Bot Service is a personal chat bot that can be customized to grow with your business needs.

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Customer Journey Experience

CX is transforming the way companies create amazing experiences for customers throughout their entire journey

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Knowledge Management Platform

KM platform is a web application that is used to manage knowledge and information in an easy and intuitive way.

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