The business workflow is the key for the BPO industry and choosing the right (Cloud Vs In-premise) solution always takes the business to next level.
Radical Minds ensures that no dots get missed while configuring the workflow process in a cost-efficient & robust solution for your business.
Inbound and outbound features like Predictive Dialing, Intelligent IVR, CTI Integration, CRM Integration, Reports to match all requirements, routing algorithm, auto dialer, click-to-call, Monitoring on real-time and above all Dashboard to make the business information on single click make you different.
We understand that each customer needs a personalised experience and to achieve this, our platform gets integrated with world-class CRM with an Open API concept.
We understand that each customer needs personalised experience and to achieve this, our platform gets integrated with world class CRM with Open API concept.
Information is the key to success and the Radical Minds platform ensures the same with a world-class platform, which provides all relevant information with a single click to avoid any data loss and customer dissatisfaction.
To stay on top of your contact centre operations, supercharge your call centre for BPO with extensive inbound and outbound features such as an IVR system, intelligent routing algorithm, automated dialers, click-to-call, CRM integration, real-time monitoring, extensive reports & dashboards.
Maintain control of your contact centre operations by utilizing flexible agent management features such as queue to user mapping to ensure that your agents are productive at all times. Supervisors can keep track of idle agents and shuffle them between queues to maximize their productivity.
Provide secure, personalised customer experiences and engage employees with an all-in-one solution
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