We follow the completed Dev-Ops cycle with agility in the center.
We are HIPPA, PCI, and CMMi level 5 compliant, which ensures that every call that comes to us meets Global Security Standards. We are also VAPT Certified product and service-based offering organization.
Its been more than a decade, since when Radical Minds is providing call center services in Travel and Hospitality businesses to represent your brand.
Radical Minds always work towards, what is best for them, and selecting the correct deployment which suits the business model of Partner always makes them satisfied.Radical Minds offer private, public, and hybrid cloud environments without any operational overheads.
Radical Minds ensures that agents are familiar with your industry and the services you provide. We take hard to train them in the industry domain to get a competitive advantage. We are 24/7 operational.
Resolving any customer complaint or query is the first and foremost priority of any agent. Radical Minds offer a completely integrated platform, which can be integrated with any CRM with Open API in no time to achieve customer delight.
To make an effective and well-informed decision, keep track of relevant key performance indicators such as CSAT score, average handling time, first contact resolution rate, NPS, cost of acquisition, repeated queries, and so on. Allow your supervisors and managers to analyze call quality adherence and agent efficiency with detailed reports to optimize business strategies.
Choose any solution from a flexible range of private, public, and hybrid cloud environments to completely remote contact centre solutions and get the flexibility of scaling your contact centre operations without worrying about operational overheads.
Provide secure, personalised customer experiences and engage employees with an all-in-one solution
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