Telecommunication

Where boundary get connected

Global Security Standards getting followed here

We follow the completed Dev-Ops cycle with agility in the center.

We are HIPPA, PCI, and CMMi level 5 compliant, which ensures that every call that comes to us meets Global Security Standards. We are also VAPT Certified product and service-based offering organization.

Call center software for telecom

Explore the option of winning experience

Accrediated by Global Leaders

Accrediated by Global Leaders

Its been more than a decade, since when Radical Minds is providing call center services in Travel and Hospitality businesses to represent your brand.

Flexibility and Scalability

Flexibility and Scalability

Radical Minds always work towards, what is best for them, and selecting the correct deployment which suits the business model of Partner always makes them satisfied.Radical Minds offer private, public, and hybrid cloud environments without any operational overheads.

CRM Integration Open API

CRM Integration Open API

Radical Minds ensures that agents are familiar with your industry and the services you provide. We take hard to train them in the industry domain to get a competitive advantage. We are 24/7 operational.

Customer Delight with seamless Integration

Resolving any customer complaint or query is the first and foremost priority of any agent. Radical Minds offer a completely integrated platform, which can be integrated with any CRM with Open API in no time to achieve customer delight.

Leaders have faith

Dashboards and comprehensive reporting

To make an effective and well-informed decision, keep track of relevant key performance indicators such as CSAT score, average handling time, first contact resolution rate, NPS, cost of acquisition, repeated queries, and so on. Allow your supervisors and managers to analyze call quality adherence and agent efficiency with detailed reports to optimize business strategies.

Connect with Students

Deployment Options that are Highly Scalable and Flexibles

Choose any solution from a flexible range of private, public, and hybrid cloud environments to completely remote contact centre solutions and get the flexibility of scaling your contact centre operations without worrying about operational overheads.

Transform your Industry with a single, unified platform

Provide secure, personalised customer experiences and engage employees with an all-in-one solution

IVR

Interactive Voice Response is a technology that allows you to communicate with computer programs through the telephone.

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Computer Telephony Integration

Telephone systems and software that allow call integration with computer software applications

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Inbound Calling

Inbound Calling is a highly scalable business phone system that allows your company to be scalable too.

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Cloud Telephony

Cloud Telephony is a hosted cloud based telephony platform for businesses to deliver world-class customer experience.

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CRM Integration

Achieve faster and better sales results using cross-sales, up-sell or even cross-sell with our highly advanced CRM integration.

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Toll Free Number Service

A toll-free number is a virtual number that customers can dial to reach a business anywhere across the nation.

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Chatbot

Chat Bot Service is a personal chat bot that can be customized to grow with your business needs.

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Customer Journey Experience

CX is transforming the way companies create amazing experiences for customers throughout their entire journey

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Knowledge Management Platform

KM platform is a web application that is used to manage knowledge and information in an easy and intuitive way.

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