Radical Minds understand that the hospitality industry works 365 days a year. Irrespective of the season, people find a good reason to travel. So, with millions of travelers crisscrossing the globe every year, 24-hour customer service is essential.
For last 12 Years, we are providing our services to Travel and Hospitality sectors.
Its been more than a decade, since when Radical Minds is providing call center services in Travel and Hospitality businesses to represent your brand.
Radical Minds technology offers a dedicated agent program so that you can receive support via phone, email, text, or managed chat. Our success is your success, and being available over any communication channel makes for very happy customers.
Radical Minds ensures that agents are familiar with your industry and the services you provide. We take hard to train them in the industry domain to get a competitive advantage. We are 24/7 operational.
Radical Minds'contact centerplatform and professional agents will flawlessly represent your brand 24 hours a day, 365 days a year to ensure customers' needs are met promptly and courteously, encouraging repeat business and increasing revenue.
Customers must have a thorough understanding of their trip before making reservations. With Radical Minds Omnichannel Software, agents can now engage with customers proactively while also managing data. Customers should receive SMS, timely alerts, and exciting offers for their preferred destinations.
Persona-based packages could be created based on customer history and booking experiences. Implement personalized cross-selling and up-selling strategies using a 360-degree view of the customer.
Provide secure, personalised customer experiences and engage employees with an all-in-one solution
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